Fetterman & Associates provide a wide-range of evaluation consultations world-wide for non-profits, including community based organizations and international NGOs. Services include program evaluation, program development, operations, alumni program development, fiscal management, professional development, community relations, public relations, development, Board training, and client satisfaction.  



Recovery Cafe is a support center for people who have been traumatized by homelessness, addiction, and other mental health challenges. The program is designed to contribute to sustained recovery which is needed to gain and maintain access to housing, social and health services, healthy relationships, education, and employment. Specific program features include: free nutritious meals, Recovery Circles or guided peer-to-peer support groups, volunteer opportunities (including food preparation at the Cafe for members), and education.


They adopted an empowerment evaluation (EE) approach to assess program performance and effectiveness. In EE, staff and members are responsible for conducting their own evaluation, with the assistance of a trained evaluator. The evaluator serves as a critical friend.

The Cafe has already produced significant organizational findings, such as recognizing its transition from a “start-up” to a more mature organizational stage of development.  



The Recovery Cafe staff have already responded to their evaluation findings by dedicating time to clarifying roles and responsibilities, and more clearly defining organizational structures and lines of communication. 


Similarly, they have transformed retrospect satisfaction surveys into pre- and post-assessments linked with member attendance.  The evaluation findings demonstrate organizational learning and effectiveness.


Our hearts are so Grateful to You Dr. Fetterman, Cheryl and Melanie for making the whole process happen.  Its been quite the journey.  :)    We are using the results of our work together in  many great ways that will result in thousands of lives touched over time. 

Thanks so much for making it happen!  I hope you all will visit us often in the future.  

With Warmth and Gratitude,

The Recovery Cafe Crew

David Coffey, Executive Director




Fetterman & Associates also specialize in cultivating organizational learning and sustainabililty.



Domestic clients include (selected):

  • BUILD, Palo Alto, CA - Entrepreneurship training and college preparation program
  • Congregation Beth Am, Palo Alto, CA (synagogue)
  • Family and Children's Services, Palo Alto, CA
  • Hewlett Foundation, Palo Alto, CA (or Menlo Park)
  • Knight Foundation, New Media Center, Los Angeles, CA
  • Lucille Packard Children's Hospital, Stanford, CA
  • Minority Sub-Recipient Grant Office, University of Arkansas at Pine Bluff, AR
  • ODC/San Francisco Theater and Rites of Passage Program, California
  • National Indian Child Welfare Association, Wilson, MI
  • Palo Alto Senior Citizen Day Care Center, Palo Alto, CA
  • Stanford University, Stanford, CA
  • Wireless Neighborhood, Pittsburgh - Community-Based Organizations and School District, Pittsburgh, CA


International clients include (selected):